1. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for the return of the purchased items (“Item”) and/or refund no later than 7 days.
2. Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
Buyer’s application must be submitted via the email. Hapi Hapi Team will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.
3. No Change of Mind
Unless stated in this Refunds and Return Policy, Buyer may not apply for the return of the Item and/or refund due to a change of mind.
4. Rights of Seller
When Hapi Hapi receives an application from Buyer for the return of the Item and/or refund, Hapi Hapi will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by Hapi Hapi in the written notification. Seller must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should Hapi Hapi not hear from Seller within the Stipulated Period, Hapi Hapi will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller. Hapi Hapi will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.
5. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
6. Liability of Product Return Shipping Fee
i) In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty, or wrong product delivered to the buyer), the seller will bear buyer's return shipping fee.
ii) In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee.
iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Shopee at its sole discretion will determine the party liable for the return shipping fee.
7. Refunds
Buyer will only be refunded after Hapi Hapi has received the confirmation from Seller that Seller has received the returned Item. In the event where Hapi Hapi does not hear from Seller within a specified time, Hapi Hapi will be at liberty to refund the applicable sum to Buyer without further notice to Seller.
8. Communication Between Buyer and Seller
Hapi Hapi encourages buyers to communicate with each other in the event where problem arises in a transaction. Buyer should contact Seller directly for any issue relating to the Item purchased.
