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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

1. How can I place an order?
You may place your order here via our website. Our items are categorized accordingly for your convenience.

2. Do you deliver via this website?
Delivery is available only for purchases booked ahead of time. ( 1 days ahead ).
For Metro Manila delivery, we have courier contacts who can deliver your items (Grab or Lalamove). Delivery fee will be shouldered by the client and paid upon checkout of items. For Provincial delivery, we highly recommend purchasing from our Shopee store so you can avail discounts on courier rates

3. Pick-up option?
This website serves Metro Manila pick-ups. Pick-up option is available for rush / on the day / 1 day ahead purchases.

4. What are the modes of payment?
We currently accept payments through Credit Card via Paymongo, and Gcash. Payment instructions will be provided upon checkout. For bank deposits, you may request details at 0923 086 2956 Please send us your proof of payment for order confirmation.

5. Do you have a showroom?
No, we currently don't have a showroom. However, if you would like to see actual photos of the items prior to ordering, please contact us and we will be glad to assist you!

6. Do you offer cash on delivery (COD)?
Yes, we allow COD option for courier pabili services only.

7. I received the wrong order, can you help?
Sure! Just contact us in any of our social media pages.

8. What if I don't like the item I received, can I request for an exchange or refund?
Shopping for your party should be fun! If the product you received is not what you expected it to be, we invite you to review our Refunds and Return policy Didn't find an answer to your question?

Please contact us via email hapihapiparty@gmail.com
or SMS us at 0923 086 2956